• You can book online www.essencespasb.com or may call us anytime during normal business hours to schedule an appointment. • Walk-ins are welcome at any time, but we cannot guarantee the availability of a therapist. Calling ahead is always recommended. • Please arrive 5 minutes before your scheduled appointment time in order to ensure a full massage, facial, semi permanent make up, botox, and/or sauna session
RESCHEDULING OR CANCELING YOUR APPOINTMENT • You may cancel an appointment with no charge at any time up to 24 hours before your appointment. Same-day cancellations or "no-shows" for your scheduled appointment will result in a $50 charge.
SELF CARE MEMBERSHIP
• Your SELF CARE MEMBERSHIP entitles you to a monthly prepaid credit as indicated based on your subscription level. (Additional fees may apply, see store for pricing.) • You may receive unlimited additional treatments during the month at a discounted rate. • Prepaid credits can be used for massages, sauna, and/or facials at our store. Gratuity, add-ons, and products must be paid with a credit card or cash and cannot be covered with membership credits. • Membership and prepaid credits are non-transferable. Only the individual(s) listed on the membership file can use the prepaid credits. • You may freeze/suspend charges on your account after 6 months of enrollment for a maximum of 2 months per year. However, prepaid credits cannot be used during this period and will only be available upon reactivation, incurring a $50 reinstatement fee. • If unable to utilize services during a particular month, you will still be charged, and prepaid credits will rollover to the next month. • If you choose to cancel your membership, any remaining prepaid credits can still be used for services, but they will be charged at the non-member price, as you will no longer be an active member.
CANCELLATION OF YOUR MEMBERSHIP Membership is set up month-to-month and auto-renews for a minimum of 6 months until cancellation. You may cancel your membership at any time after 6 months of enrollment by sending a written notification to essencespasb@gmail.com. "Paid in Full” Memberships are non-refundable for any portion of unused credits. TERMINATION OF YOUR MEMBERSHIP We reserve the right to terminate memberships for various reasons, including abuse of membership privileges, unauthorized use, insufficient funds, inappropriate behavior, or provision of false information. GIFT CARDS AND INFRARED SAUNA PACKAGES Gift Cards and Infrared Sauna Packages are final sale and non-refundable. Gift Cards can be used to purchase any service, retail item, add-ons, or gratuity. Sauna Packages cannot be exchanged for massages. RULES AND REGULATIONS We are not responsible for lost or stolen items. Clients are encouraged to keep valuables secure. We reserve the right to change rules, regulations, and pricing at any time. Changes will be communicated via email or SMS at least 10 days in advance. Clients under 18 require parental consent and, for certain services,and kids 12yo or under, parental presence is necessary Clients are responsible for informing therapists of any pre-existing conditions or discomfort during treatment.
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